Your customers are everywhere. Your team is losing ground.
Three familiar failures, happening right now inside businesses like yours.
Missed messages
A WhatsApp comes in at 9am. The Facebook inbox isn't checked until noon. The customer already moved on.
"I messaged you three hours ago. You just replied?"
Inconsistent Replies
Five agents, five different answers to the same question. Every inconsistency costs trust quietly, permanently.
Yesterday you said there would be a discount if I referred it to a friend.
Agent Burnout
What are your business hours? answered 40 times today. Your team deserves better problems to solve.
"I feel like I'm just a robot replying to the same questions all day."
Seamless integration with your business channels
TingTing's omnichannel inbox supports 6+ channels and can be customized to fit your needs.
A new approach to customer experience
AI agents act like trained employees, ready to handle each interaction while you stay in control. With TingTing, design every customer interaction and make it personal.
Every message. One place.
Unified inbox
All channels in one feed, no app switching, ever
Instant AI replies
Messages appear in seconds, not minutes
Smart notifications
View by platform. See only WhatsApp, or only email
Every issue tracked. Nothing forgotten.
Ticketing
Create tickets instantly and prioritize with context
Clear assignment
Route tickets to the right person or team with clear ownership.
Resolution time tracking
Monitor ticket closure times and spot bottlenecks early.
Tag once. Find anything.
Colour-coded labels
Create a custom colour tag for recognition.
Works across modules
The same tag links chats, contacts, and tickets together in one view
Instant handoff context
Tag before passing to another team.
Trained on your business and customers instantly
TingTing's omnichannel inbox supports 6+ channels and can be customized to fit your needs.
Train on files like PDF playbooks, manuals, spreadsheets, and much more.
Train on websites from your FAQ and marketing pages, to public Google docs.
Import customer history from Gmail, Facebook, WhatsApp - Soon
Frequently asked questions
What is TingTing Omni?
TingTing Omni is an omnichannel communication platform that unifies customer conversations from multiple platforms such as WhatsApp, Facebook, Instagram, Email, TikTok and Web Chat into a single centralized dashboard.
Who is TingTing Omni designed for?
TingTing Omni is designed for organizations that need to manage high volumes of customer interactions across multiple messaging platforms while maintaining consistent and efficient support quality.
What communication channels does TingTing Omni support?
TingTing Omni supports WhatsApp, Facebook Messenger, Instagram, Email, Website Chat, TikTok and other web bot integrations.
What is the Knowledge Base in TingTing Omni?
The Knowledge Base is the central repository of information used by TingTing Omni's AI assistant to generate accurate responses to customer queries, containing articles, FAQs, product documentation, troubleshooting instructions, and operational guidelines.
What is the AI Response System in TingTing Omni?
The AI Response System in TingTing Omni can automatically generate responses to customer queries based on the organization's knowledge base, and can also work as a co-pilot suggesting replies for human agents to review and approve before sending.
Can human agents take over conversations from the AI in TingTing Omni?
Yes, human agents can take over any conversation at any time in TingTing Omni, ensuring complex or sensitive issues are handled appropriately while maintaining a seamless hybrid model between AI automation and human support.
How is TingTing Omni different from TingTing Text?
TingTing Text is a one-way outbound bulk SMS broadcast tool for mass delivery, while TingTing Omni is a two-way conversational platform that manages individual customer interactions across multiple channels including WhatsApp, Facebook, Instagram, Email, and Web Chat.
Is TingTing Omni part of the same platform as TingTing Call Broadcast and TingTing Text?
No, TingTing Omni operates on a separate platform with its own distinct dashboard and interface, unlike TingTing Call Broadcast, TingTing Text, and TingTing Forms which share the same outbound platform.