AI Communication Suite That Can Bring Every Conversation Together

The problem is, are you or your brand running a business with scattered and unmanaged customer support?

In most of the corporate world, your marketing team sets SMS campaigns, your client support team answers calls and your sales team sells your service to the client.

It is a total mess.

Data gets lost. Customers then get annoyed because they have to repeat themselves many times. While your team burns time jumping between five different tabs simultaneously just to figure out what service that particular customer wants.

Most businesses fail due to this particular problem. They always treat their customer interactions as a series of daily to-do tasks.

Just think about how prominent the high value brands operate. They will never treat you like a ticket number or nobody. They always remember your last problem. They reach you on the platform you always use in your daily life. They never scream or yell at you and they are willing to listen all day long.

To achieve such a seamless conversation, they mainly rely on a communication suite.

What is the communication suite then?

With the help of a communication suite, you get all of your communication in one platform. As it brings voice, text(SMS), messaging/email , and customer feedback into a single and a central hub.

Instead of buying a different third party tool for your call center, another one for SMS marketing, and again the third for customer survey, just using one platform helps in more interactive communication. This helps in creating a true omnichannel experience. Your data always stay organized in one place, and your team can get a clear view of every single interaction while onboarding the client.

The AI powered communication advantage with TingTing

Having everything in one place is good. But organizing those interactions in a very smart way is very difficult.

This is exactly what TingTing does. TingTing delivers AI powered communication designed to make every conversation feel personal. It allows you to reach customers at scale without sounding like a robot.

In most of the cases automated systems sound cold and robotic. So TingTing took a different approach. TingTing used AI that speaks your local language, understands the overall context, and learned from previous chats. It bridged the gap between mass automation and the human emotions which should reflect when people are talking.

How does TingTing fit all communication on one platform? 

The TingTing platform is built around the idea that every voice and message should unite in one flow. Here is how the different pieces work to grow your business.

• TingTing Call Broadcast lets you engage customers instantly with natural AI voice interactions. You can deliver dynamic, human-sounding voice campaigns at scale.
   
• TingTing Text helps you send personalized SMS that connects and converts instantly with your valued customer.
   
• TingTing Forms gathers customer real time voice or text feedback and surveys directly into your main flow so no detail gets missed.
   
• TingTing Connect functions as an AI powered communication infrastructure. It handles repetitive inquiries and routes complex problems to your human team.
   
• TingTing Agents is an AI voice agent that answers incoming calls 24/7 which helps in handling your customers with better and local interaction.
   
• TingTing Omni brings the entire system together. It helps manage every customer interaction from one unified platform and that is what a customer centric omnichannel does.  

Why use an AI powered communication suite to reach customers at scale ? 

Sending thousands of messages means nothing, people tend to ignore it entirely and that’s what happens to your customers also. TingTing help brands understand with the help of RiRi, and not just talk to reach customers at scale .

By automating AI to handle repetitive or robust work, your team can focus on what’s important to grow your business. Then you can entirely improve your operational speed and still keep the human voice intact for customers to even convince them to buy your product or service.

Communication with customers should be important and it should not feel scattered. It should feel like one continuous, intelligent flow of message, like talking to a familiar person. TingTing Communication suite can make you stop managing a dozen different tools and start having better conversations with your customer.