TingTing in Sri Lanka: A New Market, A New Chapter

At TingTing, we have always believed that technology built in Nepal can create value far beyond Nepal.
Today, we are proud to share an important milestone in that journey: TingTing has officially expanded to Sri Lanka.
As part of this expansion, we have entered into a partnership with Effective Solutions, a Sri Lankan company working with businesses, enterprises, and public service institutions that want to adopt advanced technology solutions. Through this collaboration, we will bring our AI-powered business communication suite to organizations in Sri Lanka that are looking to modernize how they communicate.

Why Sri Lanka ?

Across markets, businesses are facing a similar communication challenge.
Customer conversations now happen across multiple channels phone calls, text messages, social media, email, website chat, and call centers. But in many organizations, these channels still operate separately.

That creates real problems:

• messages get missed
• responses get delayed
• previous customer context gets lost
• service quality becomes harder to measure

We see this not just as an operational issue, but as a growth issue.

That is exactly why we built TingTing: to help businesses bring communication into one intelligent, AI-powered system.
Sri Lanka is an exciting market where this need is both real and growing. Our expansion there is a natural next step in our mission to make business communication simpler, smarter, and more unified.
 

Our Partnership with Effective Solutions

We are pleased to partner with Effective Solutions as we begin this new chapter in Sri Lanka.

Effective Solutions works with institutions that want to adopt modern technology in business, enterprise, and public service environments. The company is also connected with TRACE, a publicly listed institution in Sri Lanka that supports new businesses, innovation, and entrepreneurship.

For us, this partnership is about more than market entry. It is about working with the right local partner to create meaningful impact and deliver our solutions in a way that is relevant, reliable, and valuable to Sri Lankan organizations.

Bringing the TingTing Suite to Sri Lanka

Through this expansion, we are introducing the TingTing Suite to the Sri Lankan market.

This includes:

• TingTing Call Broadcast
• TingTing Text
• TingTing Forms
• TingTing Agents
• TingTing Omni
• TingTing Connect

Together, these products help organizations manage customer communication, collect feedback, centralize omnichannel conversations, and run modern AI-powered contact center operations from one connected system.

Our goal is not just to help teams communicate more. It is to help them understand every conversation better.

Full Visibility Into Every Customer Interaction

One of the biggest problems in traditional business communication is that valuable customer insight disappears after the conversation ends.

With TingTing, that changes.

Our platform gives organizations clearer visibility across customer interactions through features such as:

• call recording
• transcription
• sentiment analysis
• AI-generated summaries
• real-time dashboards

This helps leadership teams understand customer perception, identify areas for service improvement, and make stronger operational decisions based on real communication data.

Building Local Presence in Sri Lanka

We are already moving forward with plans to establish a local office in Sri Lanka so we can serve customers directly in the market.

This is an important part of how we want to grow internationally not as a distant software provider, but as a company that is present, responsive, and committed to building long-term value in every market we enter.

A Milestone for TingTing and for Nepali Technology

In Nepal, we have already worked with banks, insurance companies, internet service providers, government agencies, and many other organizations to modernize communication through AI.

Expanding to Sri Lanka is not just a milestone for TingTing. It is also part of a bigger story about the potential of Nepali technology.

We also believe that growing Nepal’s technology sector is essential for creating more opportunity, more capability, and more jobs in Nepal.

Built in Nepal, Expanding for the World

Earlier, TingTing represented Nepal at Web Summit Qatar 2026, where we showcased our technology on an international stage.

Our expansion into Sri Lanka is another step in proving something we strongly believe:

Technology built in Nepal can compete globally.

And with this new chapter, we are proud to make our vision even more real:

Built in Nepal, for the world.
Explore Sri Lanka web page.